Booking Conditions


Please read these terms and conditions carefully as they incorporate the basis upon which bookings are accepted by FCNZ (Company Number 349518) trading as Infinity Holidays (‘Infinity Holidays’, ‘we’ or ‘us’).


While Infinity Holidays has exercised reasonable care and skill to ensure that the contents of the brochures are correct, accurate and up-to-date at the time of printing, please note that the contents of the brochures are based on information supplied to us by third-party suppliers and we do not have, and cannot be reasonably expected to have, personal knowledge about all of the facilities or services provided by each supplier; and facilities or services may change after the date of printing. Prior to making a booking, you should ask your travel consultant about any changes to the published information of which we may be aware. You should also make sure that if we are advised of changes that occur after booking, we can contact you.


The prices in the brochures are valid for travel during the dates shown on each brochure’s terms and conditions page. The price is only guaranteed once paid in full by you. Please note that prices quoted in the brochures are subject to change. This may occur due to matters outside our control which increase the cost of the product or service. Such factors include (without limitation) adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Child prices are based on two adults and one child sharing existing bedding, unless otherwise specified. Charges may apply for roll-away beds, cots or additional bedding. Please contact your travel consultant for up-to-date prices. Unless otherwise stated, prices are inclusive of taxes and charges that apply as at the date of brochure publication but they do not include any fees for optional items which are payable directly to third parties. Prices are in New Zealand dollars and are valid for travel departing New Zealand (unless otherwise stated).


Whilst every effort is made to ensure the accuracy and currency of the information in the brochures, errors or omissions may occur. Infinity Holidays disclaims all liability to any party for loss or damage resulting from such errors and omissions. All such errors and omissions identified post the date of publication are notified to our retail partners. Please check with your agent for all up-to-date corrections, including prices and inclusions.


Infinity Holidays puts together holiday packages but is not itself a transport, tour, event or accommodation provider: it acts only as an agent for those service providers. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers, which you agree may be evidenced by a printed voucher or an e-mail advising of confirmation of booking. It is therefore important for you to obtain and read the service providers’ terms and conditions applicable to the products in your package. Also, make sure you are aware of any exclusions or limitations of liability imposed by the service providers, some of which may limit or exclude liability in respect to death, personal injury, delay and loss or damage to baggage. Infinity Holidays has no responsibility for the products or services provided by these service providers, nor does it make or give any warranty or representation regarding the standard of those products or services. All bookings are made subject to the terms and conditions, including conditions of carriage and limitations of liability imposed by those service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part are not against Infinity Holidays. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against Infinity Holidays.


To the extent permitted by law, neither FCNZ nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.  Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Consumer Guarantees Act).  This liability clause is subject to your rights under the Consumer Guarantees Act and nothing in these terms and conditions is intended to limit any rights you may have under the Consumer Guarantees Act. 


Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non-transferable. All airline tickets must be issued in the name of the passport/photo identity holder; some carriers will deny carriage if the name varies and the booking may be cancelled. Please review you travel documentation carefully and advise us immediately of any errors in names, dates or timings. It is your responsibility to collect all travel documents prior to travel.


We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. Your travel consultant can provide information to you about travel insurance. For details of the services they provide, including a quote, please refer to their Financial Services Guide/Product Disclosure Statement.


All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport.  It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part).  If you need information regarding visa and other travel document requirements for your trip, please ask your travel consultant.


Infinity Holidays makes no representations as to the safety, conditions or other issues that may exist at any destination. We recommend that you contact the Ministry of Foreign Affairs and Trade or visit their website at for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with SafeTravel, so that you may be more easily contacted in an emergency.


You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.  General health advice for the destination you wish to visit is also available from the Ministry of Foreign Affairs and Trade (see 


Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. All prices and charges in this brochure include New Zealand GST where applicable.


A deposit of $100 per person for international bookings and $100 per person for domestic bookings is payable within seven days of confirmation of your reservation. You will be notified at the time of your reservation if any additional deposit requirements apply. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Consumer Guarantees Act). Full payment for your holiday package is required at least 30 days prior to departure, or by the sale end date or payment deadline specified in individual package conditions, whichever is earliest. If you do not pay us the deposit or your balance by the due date, we reserve the right to treat your booking as cancelled and to apply the appropriate cancellation charges. A deposit holds services requested but does not guarantee prices. Bookings made within 30 days of departure will only be accepted if full payment is received by Infinity Holidays at the time of reservation. The price of your holiday may change at any time until the full payment is received and airline tickets are issued. Tickets will be issued within one business day of receiving full payment. If we have to change any part of your booking for reasons beyond our control, for example if an airline changes its schedules, if a hotelier overbooks hotel accommodation or if there are any changes in applicable taxes or charges, we will notify you. If any such changes result in your holiday costing more or otherwise being materially different from that originally booked, then you may cancel the holiday and we will refund any monies already paid less any charges levied by suppliers.


Subject to your refund and remedy rights under the Consumer Guarantees Act, the following fees apply if we change or cancel a booking at your request. International: after full payment, the cancellation fee on packages will be $100 per person plus any supplier fees on the land portion of your booking and any airline cancellation fees on the air portion. Domestic: after full payment, the cancellation fee on packages will be $100 per person plus any supplier fees on the land portion of your booking. Domestic airfares are non-refundable.


An amendment is a change to an existing booking with the same inclusions. Any supplier or airline amendment fees will be charged. A transfer to another package may be treated as a cancellation and operator cancellation fees may apply. If the new package is of greater value and no operator fees apply, there will be no amendment/reissue fee.


Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced.  Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee.  Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.


Subject to your refund and remedy rights under the Consumer Guarantees Act, no refund is available for cancellations after the holiday package has commenced or in respect of any tours, accommodation, meals or any other services not utilised. Selected holiday packages consist of a combined airfare and land/tour component which cannot be sold and subsequently cancelled and/or refunded separately. Requests for refunds received more than six months after the departure date for travel will not be accepted.


All passengers are responsible for the cost of their own travel arrangements to and from their departure point (as set out in the brochure). The cost of anything not specifically noted as being included in the holiday package is at the passenger’s expense.


Product descriptions featured in this brochure are based on current international hotel guides and information provided by hotels and suppliers. Any facilities shown as included are subject to change at any time. The standard of accommodation and other services is based on various factors, which are generally accepted as indicative of a certain class. However, Infinity Holidays does not guarantee the standard, class or fitness for purpose of that accommodation or service.


Maps are shown for general information and are an indication only, they may not necessarily reflect actual routings, hotel and attraction locations or services provided. Photographs show places in the geographic areas, but are not necessarily included in the holiday. Hotel room photographs are representative only, and the actual rooms occupied may vary in decor and inclusions from those shown. Many images are supplied courtesy of tourist bureaus, hotels and tour operators.


The prices shown are for payment by cash. Credit card surcharges of 2% for Visa and MasterCard, 3% for American Express and Diner’s Club, and 2% for Q Card will apply when paying by credit card. You authorise us to charge all fees incurred by you in relation to the services provided to the credit card designated by you.  If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.  


We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy, which is available online at or in store. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy.  In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients.  Such recipients may include the overseas travel service providers (e.g. airlines, accommodation or tour providers) with whom you make a booking.  These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based.  We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside of New Zealand.  Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person (including all overseas recipients), you agree that we will not be required to ensure that person’s compliance with New Zealand privacy laws or otherwise be accountable for how they handle your personal information. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity.


Carriers publish baggage allowances applicable for carriage over their own services. Allowances include cabin baggage and checked baggage. These allowances tend to be based on a weight allowance or a piece system. We recommend you check your baggage allowance carefully, as you may incur a charge for the carriage of baggage in excess of their free baggage allowance. Carriers also publish baggage safety notices, which detail items that cannot be carried or can only be carried in checked baggage. Again, we recommend you ask your chosen carrier about the applicable baggage safety requirements.


Please ensure your travel consultant advises Infinity Holidays of a telephone number or address where you can be reached within 24 hours prior to your departure from New Zealand.


To make a booking, select the holiday of your choice and then contact your licensed travel consultant who will request a reservation for you. All reservations are subject to availability at the time of booking. Any verbal quote given is an estimate only and can only be confirmed when the reservation is confirmed and the deposit is received. When a booking is made, the person effecting the booking is deemed to have accepted these terms and conditions on behalf of all people named in the booking. The contract will be governed by and subject to these terms and conditions. No variations to these terms and conditions will be of any effect unless made in writing and with the authority of Infinity Holidays. All communications from us will be sent to your travel consultant. Your travel consultant will, on receipt of any holiday monies, hold such monies for each and every person named in the booking until that booking is confirmed, at which time those monies shall be promptly remitted by your travel consultant to Infinity Holidays.


All standard and unique My Time service inclusions and bonus offers are provided by our third party suppliers to Infinity Holidays’ customers and are subject to availability. My Time third party suppliers may (in their sole discretion) substitute any of the offers for any other offer that is available for similar or no face value. Alcohol related offers are subject to local minimum age restrictions. Minimum stay offers are based on paid nights. All offers have no cash value, may not be combinable with other offers and are non transferable. Unused offers have no surrender value and are not redeemable for cash. In-resort purchases may not include local tax and service changes.


All monies paid by you to us will be the property of Infinity Holidays and will be a debt due and payable to the relevant supplier (contingent on availing) once the services to which the money relates have been availed or the relevant booking is cancelled (subject to cancellation fees). You agree and acknowledge that such monies will not be held by Infinity Holidays on trust for or on behalf of you and we may hold such monies in any account as we see fit including with our own and/or other customer monies.


If any dispute arises between you and us, the laws of New Zealand will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New Zealand, and waive any right that you may have to object to an action being brought in those courts.


I acknowledge that I am 18 years of age or older and that I understand and agree with the above terms and conditions. FCNZ (Company Number 349518) trading as Infinity Holidays. 

These terms were last updated on 27 July 2016.